Shipping & Returns
Order Tracking
Cue the anticipation! Track Your eyewear every step of the way.
Request a Return
Not the frame fir you? No worries,we’ve got 14-Day Free Returns
Contact
Need help? We got you.Call us at : 1-234-234-3456
Shipping
United States
Other Countries
USPS Ground Advantage
Free Orders over $119
7-14 Business Days
USPS Ground Advantage
$5.95
7-14 Business Days
UPS Express
From $19
7-10 Business Days
UPS Express
Free 2 Day Delivery
2 Days
Green Shipping
$6.95 2 Day Delivery
9-14 Business Days
Shipping protection from damage, loss & theft.
$0.98 for orders $100 or less.
1% Purchase Price for orders over $100.
Returns & Replacements
14-Day Free Returns
Return for a one-time replacement pair of equal or lesser value, or request a full refund within two weeks of receiving your order!
365-Day Guarantee
You’re eligible for a one-time replacement pair within 12 months (P.S. This only applies to products with noticeable defects in the craftsmanship).
Schedule a USPS Pickup
Make your return even easier with a convenient home pickup service. Just schedule a time and leave it to us.
Return or replace
Go to "My Account" and select "Purchase History" to start your return or replacement.
Confirmation
Our customer service team will be in touch within 24 to 48 hours to confirm return details.
Ship back
Schedule a USPS Pickup or mail your eyewear and provide your Delivery Confirmation Number.
Refund or replacement
You'll get your refund within 48 hours, or if you got a replacement we'll ship your eyewear!
Returns & Replacements Policy
- kudos Credits and replacement pairs are nonrefundable.
- Both warranties (14-Day Free Returns and 365-Day Guarantee) do not cover damage and/or return requests caused by accidents, negligence, or improper care.
- You need to ship the item(s) back and notify our customer service team to initiate the refund or replacement.
- A shipping fee may apply for a one-time replacement.
Replacing Your Eyewear
- You can send a request for a replacement pair with the same order details, or contact our customer service team if you want to change your order details.
- The next request for a different product in the same order can be sent after the previous request is complete.
- Kudos Credits can be used for up to 50% of your order.
Frequently Asked Questions
Select your eyewear, enter your prescription details, and complete checkout.
We offer standard, expedited, and express shipping options at checkout.
Once your order ships, you’ll receive a tracking number via email.
Shipping insurance protects your order in case it’s lost, damaged, or stolen during transit.
Shipping insurance is optional, but we recommend it for added peace of mind, especially for valuable items.
We accept all major credit cards, PayPal, and other secure payment options.our website uses SSL encryption to ensure your payment information is secure.
You can enter your prescription details during checkout or upload a clear image of your prescription.
To find your perfect size, check the measurements on your current glasses or use our size guide to find the best fit.
We offer a variety of materials, including acetate, metal, titanium, and lightweight plastic.
We offer a variety of accessories, including eyeglass cases, cleaning cloths, lens sprays, and anti-fog wipes.
Enter your coupon code at checkout in the "Promo Code" box before completing your purchase.
You can receive coupon codes through our email newsletter, special promotions, or by following us on social media.
Yes, you can place an order online using your FSA or HSA card as you would any other credit card.
If you're experiencing issues, contact our customer support team, and we’ll assist you in resolving the problem as quickly as possible.