Help & FAQ
FOR ALL YOUR EYEWEAR QUESTIONS

Tips & Guides
Everything you ever wanted to know about eyewear, right here.

Shipping & Returns
Find the best shipping method, and learn about easy returns.

Virtual Try-On
It’s not magic, but pretty close. Try on frames before you buy.

Find Eye Doctors
Not sure about your prescription? There’s an eye doctor for that!

Order Tracking
Cue the anticipation! Track your eyewear every step of the way.

Contact
Need help? We got you. Call us at 1-234-234-3456.
Frequently Asked Questions
Select your eyewear, enter your prescription details, and complete checkout.
We offer standard, expedited, and express shipping options at checkout.
Once your order ships, you’ll receive a tracking number via email.
Shipping insurance protects your order in case it’s lost, damaged, or stolen during transit.
Shipping insurance is optional, but we recommend it for added peace of mind, especially for valuable items.
We accept all major credit cards, PayPal, and other secure payment options.our website uses SSL encryption to ensure your payment information is secure.
You can enter your prescription details during checkout or upload a clear image of your prescription.
To find your perfect size, check the measurements on your current glasses or use our size guide to find the best fit.
We offer a variety of materials, including acetate, metal, titanium, and lightweight plastic.
We offer a variety of accessories, including eyeglass cases, cleaning cloths, lens sprays, and anti-fog wipes.
Enter your coupon code at checkout in the "Promo Code" box before completing your purchase.
You can receive coupon codes through our email newsletter, special promotions, or by following us on social media.
Yes, you can place an order online using your FSA or HSA card as you would any other credit card.
If you're experiencing issues, contact our customer support team, and we’ll assist you in resolving the problem as quickly as possible.
Contact Us
Questions or comments? We'd love to hear from you!